Refund policy

Exchange and Return & Refund Policy
 
Effective Date: 22 September 2023
 
 
Welcome to SORT – Your ultimate chic stop to get life sorted! Your trust in us is highly valued, and we are dedicated to providing you with a smooth shopping experience Please familiarise yourself with our Exchange and Return & Refund Policy, which outlines the terms and conditions for exchanges.
 
Only Exchange
 
At SORT, we believe in providing our customers with top-notch service and ensuring you receive supreme-quality products. Therefore, we exclusively offer exchanges.
 
Why No Returns or Refunds?
 
We understand that you might wonder why we don’t offer returns. The underlying reason behind the absence of returns and refunds at SORT is Quality assurance and exclusively limited production.
We take pride in the quality of our products. Before they reach you, each item undergoes rigorous quality checks to ensure that it meets our stringent standards. By offering exchanges only, we can guarantee that you receive brand-new, untouched merchandise every time you shop with us.
Additionally, We do not offer returns due to the limited quantities and selective quality products we produce.
 
 
Exchange Window
 
You have a generous period of 15 days from the delivery date to initiate an exchange request for your order. Please note, no exchange request will be accepted post the 15-day exchange window is closed.
 
Eligibility
 
To be eligible for an exchange, please ensure the following:
 
1. The exchange request is made within the 15-day period from delivery date.
2. The product is returned in its original condition, with all tags and packaging intact.
 
 
Exchange Process
 
1. Contact Us: If you’ve received a damaged, defective, missing, or incorrect product, kindly reach out to our dedicated customer support team at sortsorted@gmail.com for an exchange request within 15 days of the delivery date. Our team is here to assist you promptly.
 
2. Subject to Stock Availability: All exchanges are subject to stock availability as we produce limited quantities to ensure we provide you with top-notch products. We will do our utmost to accommodate your exchange request with a product of equal value and similar specifications.
 
3. Exchange Limits: Each order can be exchanged a maximum of once. Moreover, if the damage or issue regarding the product claimed for exchange is raised due to a violation of our instructions, or any of the product tags are missing we reserve all rights to cancel your request. 
 
Policy Updates
 
Please be aware that this exchange policy is with respect to our primary Terms and Conditions. We reserve the right to revise and modify our policies at any time, aiming to provide you with the best possible service.
 
At SORT, we are dedicated to ensuring a satisfactory shopping experience for you. If you have any inquiries or require further assistance, please do not hesitate to contact us at sortsorted@gmail.com and we’ll be happy to sort your worries away!
 
Thank you for choosing SORT and trusting us to get your life sorted. We are here to serve you with style and sophistication. Have a hassle-free experience shopping for your fav picks from SORT!
CONFIRMATION / CANCELLATION – Terms and Conditions:
 
If you have placed an order, we’ll notify you with the confirmation.
Once an order is cancelled, It cannot be reverted. A new order needs to be placed by the customer.
Once the order is in processing status it cannot be cancelled.
For changes in the order or other relevant details like shipping address, Please call us directly on the number within 24 hours of placing the order and we will see if we can work it out for you. Changes in the order cannot be made once shipped. (You’ll be notified once your order is shipped)
 
With any and every interaction you make with the website of SORT, you are presumed to have read and accepted all terms and conditions mentioned. These T&Cs may be updated as we evolve, to stay abreast, you can always visit this webpage. We at SORT are diligently working to provide you with an exclusive shopping experience, one that makes life sorted! Happy Shopping.